Player Support

Need help with an in-game or account issue?

We love making games just as much as we love playing them, and we want you to love them just as much. Messaging us about in-game issues helps our developers find those pesky bugs and gets you back to enjoying our games sooner!

Just fill out the form below with all the details so we can respond as accurately and as quickly as possible.

Player Support Contact Form

Please take note that this contact form is for customer support only. Any press, business or developer inquiries might not receive a response. To make sure your message gets to the right team please use the correct contact form linked in the menu above.






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Office Hours

10:00 – 18:30 CST (China Standard Time)
Monday – Friday*

*Public Holidays may also result in a delay in response.

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